CUSTOMER SERVICE
Please click on one of the following topics to scroll down the page to the information.
Thank you for visiting TheMoccShop.com. We've done our best to ensure the security of your online transactions. Security involves making sure any sensitive information you may provide is handled in a safe and secure manner. If you have any concerns about ordering electronically, you may call 715-479-4131 to place your order by telephone.
Below we've tried to answer some of the most common questions and concerns about security. If you don't find your question answered here, contact us by e-mail or by telephone. If we decide to change our privacy policy, we will post those changes here so that you are always aware of what information we collect and how we use it.
Is it safe to use my credit card to make purchases on our Website?
We offer secure online shopping which means that all products on our site can be ordered online using Netscape Navigator® or Microsoft Internet Explorer® (web browsers that support secure transactions). Your online order is placed using a secure transaction server that will encrypt the order for security. If you are using a browser that doesn't support secure transactions, you can place your order by telephone, fax, or regular mail. Please note that if you should see a padlock at the bottom of your window when placing your order, if you do not please contact us.
Which parts of TheMoccshop.com are secure?
The portion our site we've made secure is the checkout area. This area of the website is where you actually purchase the items you've put into your Shopping Cart. The entire checkout process, from the introduction to seeing your final confirmation, takes place in a secure environment.
There are several ways to confirm that you're in a secure area. All SSL capable browsers have a symbol to indicate a secure mode, which is usually located in the lower right or lower left corner of the browser. Specifically, the symbol could be a "closed" lock or "complete" key (vs. an "open" lock or "broken" key which would indicate normal or "insecure" mode).
You can also tell when you're in a secure area because the URL to the left of the colon changes from "http" to "https" to signify that a SSL protocol is being used to communicate with the server (http = HyperText Transport Protocol; https = HTTP with SSL). In most browsers you'll also see a solid blue line in the upper portion of the browser's window which is another visual aid indicating you're browsing a secure area.
Most of the activity on our site involves the viewing of content we've prepared and made accessible to all visitors, so there is no need for these pages to be "secure." With a product page, for example, no security risk exists because there is no information being exchanged.
Privacy statement
We will protect your privacy. We do not sell, trade, or rent your personal information such as your name, purchase or email information to others. Under no circumstances will we sell, trade, or rent your personal information to others.
We may use our customer's email addresses to confirm orders, update order information and to notify you of anything else pertaining to your order. If you are interested we will also use your email address as a means to update you with respect to sale events and special notice.
If you have any questions about any of these policies, please feel free to contact us at sales@themoccshop.com
All returns / Exchanges should be sent to:
Return Center
PO Box 564
St. Germain, WI 54558
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Keep in mind when using UPS
special shipping options such as: Next day air, overnight,
second day or three day select services etc that UPS does
not consider the package pick up day as the first day in
their timetable and in addition do not work week ends or
Mondays if a holiday falls on a week end. Use discretion when
ordering or call for clarification.
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If you have any questions about any of
these policies, please feel free to contact us at
sales@themoccshop.com
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| Graphics by Sam Silverhawk |
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